Using the platform, shift by shift

For operators, supervisors and reviewers.

Version 1.1.834, updated 8 November 2026. The full steps are in the operator guide.

The Monitor wall with camera tiles and a Needs attention list
The Monitor wall, where every shift starts.

Signing in

  • Enter your Username or email and password, then press Sign in.
  • Tick Keep me signed in on your own computer only.
  • With two-step sign-in, enter the code from the app on your phone, then press Continue.
  • A wall screen uses a display account: it can look, but not act.
  • Press Wall screen on the Monitor for a second screen that shows the wall alone.
Version 1.1.834Operator training

The Monitor wall

  • Open Monitor. Each tile is a camera with its live picture.
  • When a camera needs a person, Auto moves it to the front. Press Resume Auto if you paused it.
  • Click a tile to bring it forward. Press Pin to keep a camera where it is.
  • Use Boxes to show or hide the boxes on people and equipment.
  • Security cameras label each person with a name, Unknown or Possible match. A hidden helmet shows Can't see helmet and pauses the clock.
The Monitor wall: one large camera in front, smaller tiles around it and a Needs attention list
Auto puts the camera that needs a person in front, with the reason.
Version 1.1.834Operator training

Alarms and alerts

  • A red banner and a siren mean an alarm. Click the page once at the start of your shift so the browser allows sound.
  • A kind of alert set to Pop-up with sound in Notification settings plays a tone: urgent for a high violation, soft for the rest.
  • Press Acknowledge to say "seen, I have it". Press Undo if it was a mistake.
  • Acknowledging is not a review: it does not say whether the alarm was right.
  • The bell lists what needs a person. An alert closes by itself when the cause is gone.
  • This platform is an early-warning aid. It does not replace the certified fire alarm system.
Version 1.1.834Operator training

Events and review

  • Open Events. The newest are first.
  • Open an event to see its picture, the clip and what was missing. The clip plays with its marks, and Open full screen shows the picture or the clip large.
  • Press Real violation or Not a violation. This review also trains the models.
  • Only roles that may review events see the review buttons.
  • Reviewers also answer the weekly Accuracy checks. The answers never change an event.
The Events list with the newest events first
Review decides whether the alarm was right.
Version 1.1.834Operator training

Incidents

  • An incident is an event that somebody works on. Open Incidents.
  • The statuses are New, Acknowledged, In progress, Resolved and False alarm.
  • Press Take it to assign it to yourself. When you choose Resolved, write what was done.
  • Add a note for the next person, and leave names out of it.
  • Use Download to keep the evidence pack.
Version 1.1.834Operator training

Visits

  • Visits shows how long each person stayed in each zone.
  • Choose a period. Narrow it by area, zone or camera.
  • In zone now shows who may still be there. Missing PPE shows visits with a missing item.
  • The export button, which ends in "(CSV)", downloads every visit that matches.
  • A time that reads at least may have been longer: the camera was not fully watching.
The Visits page with a table of people, zones and times
Faces and footage stay on the site's own server.
Version 1.1.834Operator training

Playback and exports

  • Open Playback, pick a camera and move to the time.
  • Choose Clip, MP4 or Snapshot, set the range and export. Recordings appear about a minute late.
  • If the footage shows people, give a short, true reason. It is kept in the audit log.
  • Press Download within 14 days. Press Verify to prove the files have not changed.
  • Export CSV on the events list gives a spreadsheet. Reports holds the totals by period.
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When something looks wrong

  • A camera is offline or dark: check power and network, then wait a minute.
  • Boxes lag behind people: tell the administrator.
  • No alarms for a long time: read the message on the Monitor. If live updates stopped, press the retry button, then reload.
  • Still wrong: write down the time, the camera and what you saw, and tell the administrator or support.
  • Never send passwords or the server's settings file.
Version 1.1.834Operator training

Try it

  • On a training camera, make a test alarm and Acknowledge it. Then press Undo.
  • Open two events and review them: mark one Real violation and one Not a violation.
  • Open Events, set a filter and press Export CSV.
  • Ask the trainer to check each result before you move on.
Version 1.1.834Operator training

Who to call

Priority 1

Alarms are not raised or not sent, or the whole platform is down.

Contact: ____

Priority 2

A camera or a check does not work, and the site has a workaround.

Contact: ____

Priority 3

A fault with an easy workaround, or a wrong figure in a report.

Contact: ____

Priority 4

A question or a change request.

Contact: ____

The response times and contacts are in the support guide. Send the time, the camera and what you saw.

Version 1.1.834Operator training